Help

If you are experiencing problems using our website, please do not hesitate to contact us. We will be happy to assist you in any way we can.

However, we do ask that you check this page to see if your problem has been answered before.


“This username is invalid because it uses illegal characters. Please enter a valid username.”

This happens because you are using special characters or capital letters. Please use lowercase letters & numbers.


“‘HTTP 500 – Internal Server Error’ in Internet Explorer”

This usually occurs in the browser Internet Explorer. As there is no direct fix for this just yet, we recommend you use another browser like Google Chrome or Mozilla Firefox.


“Where can i change my password”

Once you are logged in you can change your password by navigating to the Options Page.


“I have lost my password, where can i request a new one?”

If you have lost your password, you can get a new one sent to you. Navigate to the help menu option and select Lost Password? on the dropdown menu. Alternatively you can request a new password here.